TELEPHONE CONSULTATION
ALL healthcare providers are moving to more to offering telephone / tele-medical appointments in the NHS and Private Sector:
I am offering telephone clinics most days 18:00-20:00 and in addition during the Day.
It now appears that ALL insurance companies are adding remote phone/online video consultation with a specialist.
However, make sure you are getting these pre-authorised.
Due to the large number of requests for advice since the pandemic I will have to arrange answering most of them via a formal telephone consultation to keep up with the demand.
How to go about to set up a telephone appointment?
Please contact us with the request of a telephone consultation.
Please provide us with information prior to the telephone appointment: name of child, age, contact details including your address and issue you would like to discuss.
We will contact you via email with a registration form and request to agree to the conditions and give you a date and time range for the telephone consultation.
Once the appointment is confirmed you have to arrange payment ahead of the consultation unless stated specifically. You may have to pay in advance and claim it back from your insurance.
Conditions for a telephone consultation
o You agree to pay the fee in advance unless stated so by Dr Muller
o Payments can be made by BACS, PayPal or Zettle.
o Only BACS may be refunded in full as PayPal and Zettle payments are subject to fees from the provider
o You have provided us with information prior to the telephone appointment: name of child, age, contact details including your address and issue you would like to discuss
o By converting to a video consultation you automatically give consent to do so via the chosen method of sharing
o You do understand that the advice at the end of the consultation may well be that your child needs to be seen as an emergency
o If you are a new patient or it is a new complaint you need to book a minimum of 30 minute appointment
o If you are going through insurance the appointment will be charged at the standard rate of an outpatient appointment
o The consultation may not take the full amount of time but you will be charged the rate for the entire duration
o You confirm your consultation is genuine and due to a true medical nature and not for promotional or business purposes – no refund will be provided if this is violated